Review the current experience.
Identify the information that is hard to find or inconsistent and the point where staff must explain it again.
Project process
Follow one guest from the menu to the next step.
Choose a location and a common task: viewing the menu, finding hours, making a reservation or asking about catering.
Check the existing vendors.
Review supported ordering, reservation and content options, account owners and limitations before choosing a custom connection.
Agree on the first change.
Define the task, approved information and staff checks. Plan any interruption around service and preserve a way to recover the affected system.
Try changed and incomplete requests.
Use fictional catering inquiries and suitable vendor test options to check missing dates, closed periods and the correct location. Keep tests separate from real orders and guest reservations.
Hand over the upkeep.
Document who updates menus, hours and staff destinations and how a broken vendor link is noticed. Agree separately on ongoing support.